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Frequently Asked Questions

You Ask. We Answer.

 

What areas do you serve?

We provide residential and commercial cleaning throughout Springfield, Dayton, Cincinnati, and Northern Kentucky, including surrounding communities such as Mason, West Chester, and Beavercreek.

If you’re between Springfield and Northern Kentucky, we likely serve your area.

Do you bring your own cleaning supplies?
Yes. Every crew arrives fully equipped with high-quality cleaning products, tools, and equipment.

If you prefer that we use specific brands or your own supplies, we’re happy to accommodate.

Are you insured?
Absolutely. Pure Gold Cleaning is fully insured and takes every precaution to protect your home, business, and belongings.

Who will be cleaning my space?
Our crews are professionally trained employees — not subcontractors.

Each team member wears scrubs for a clean, professional appearance and follows detailed cleaning checklists to ensure consistent results.

What’s included in each service level?
We offer three customizable tiers of service:
 
  • 3-Star – Regular cleaning for maintenance and upkeep.
     
  • 4-Star – Deep cleaning with extra attention to detail.
     
  • 5-Star – Full-service housekeeping and ongoing care.
     
Each level is flexible based on your preferences and schedule.

Do I need to be home during my cleaning?
Not at all. Many clients provide access through a key, lockbox, or door code.

We’ll work around your schedule and ensure your property is secure before we leave.

Can I schedule a one-time clean?
Yes. We offer One-Time Deep Cleaning for move-ins, move-outs, seasonal refreshes, or special occasions.

It’s a great way to see the quality of our work before setting up recurring service.

How often should I schedule cleaning?
Most clients choose weekly, bi-weekly, or monthly visits depending on lifestyle and traffic.

We’ll help you choose the right frequency based on your home or business needs.

Do you offer commercial or office cleaning?
Yes. We specialize in Commercial Cleaning for offices, retail spaces, and professional buildings.

We can schedule cleanings before or after business hours to fit your operations.
 

How do I get started?

It’s easy.

   1. Contact us to discuss your needs.

   2. Choose your cleaning package.

   3. Schedule your first visit.

Our team will handle the rest.
 

Why should I choose Pure Gold Cleaning?

Because we care about more than clean — we care about trust, consistency, and results that last.

Our goal is simple: to deliver the gold standard of service in everything we do.

Still Have Questions?

We’re happy to help.
Call or message our team anytime for details, quotes, or custom service requests.
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